Privacy Policy

Last updated: January 2026

1. Introduction

This Privacy Policy explains how Roamr ("we", "us", or "our") collects, uses, and protects personal information when you access our website, create an account, or use our eSIM services.

Roamr provides digital connectivity solutions designed for people who travel and rely on mobile internet across multiple destinations. Because connectivity is essential while on the move, we treat privacy and data protection as a fundamental part of delivering a dependable service.

By using the Roamr website or services, you acknowledge that your information will be handled in accordance with this Privacy Policy.

2. Information we collect

We collect information necessary to operate our platform, deliver eSIM services, and support our users effectively. The information collected depends on how you interact with the Service.

2.1 Information you provide

When you register an account, place an order, or contact us, you may provide personal information such as:

  • your name and email address;
  • account login credentials;
  • billing and transaction-related information;
  • details required to assess eSIM compatibility with your device;
  • information included in communications with our support team.

Payment transactions are processed by third-party payment providers. Roamr does not store full payment card details.

2.2 Information collected automatically

When you visit or use the Roamr website, certain information is collected automatically for technical, security, and analytical purposes, including:

  • IP address and approximate location (such as country or region);
  • browser type, device model, operating system, and language preferences;
  • pages visited, features used, and interaction timestamps;
  • referral data and basic performance metrics.

This information helps us operate the Service reliably, prevent misuse, and improve overall performance.

2.3 eSIM and connectivity-related data

To provide eSIM services and assist users while traveling, Roamr may process limited service-related data, including:

  • eSIM installation and activation status;
  • data usage and remaining allowance;
  • basic connectivity or network status information required for diagnostics.

This data is used to confirm service availability, support troubleshooting, and ensure that mobile access functions as expected across destinations.

Roamr does not inspect the content of user communications, monitor personal browsing activity, or access data transmitted over mobile networks beyond what is technically necessary to provide the service.

3. How we use personal information

Personal information is used for specific and legitimate purposes, including to:

  • deliver purchased eSIM products and related services;
  • create, manage, and secure user accounts;
  • process payments and send transactional notifications;
  • provide customer support and technical assistance;
  • communicate service-related updates and important notices;
  • analyze usage trends to improve service quality and reliability;
  • detect and prevent fraud, abuse, or unauthorized activity;
  • comply with legal and regulatory obligations.

We seek to minimize data collection and use personal information only where it is relevant to these purposes.

4. Legal grounds for processing

Where required under applicable data protection laws, Roamr processes personal information based on one or more of the following legal grounds:

  • performance of a contract, such as providing purchased eSIM services;
  • legitimate interests, including service improvement and fraud prevention;
  • compliance with legal obligations;
  • user consent, where applicable.

5. Sharing of information

Roamr does not sell personal data. Information may be shared only in limited circumstances, as described below.

5.1 Service providers

We may share information with trusted third-party providers who support the operation of our services, including:

  • payment processing partners;
  • eSIM network and infrastructure providers;
  • cloud hosting and technical service providers;
  • analytics and customer support platforms.

These parties are authorized to process information only as necessary to perform services on our behalf and are subject to confidentiality and data protection obligations.

5.2 Legal and security disclosures

We may disclose information where required by law, regulation, court order, or lawful request, or where disclosure is necessary to protect the rights, safety, or security of Roamr, our users, or others.

5.3 Business transactions

If Roamr is involved in a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of that transaction, subject to appropriate safeguards.

6. Data security

We implement technical and organizational measures designed to protect personal information, including:

  • encrypted data transmission;
  • access controls and authentication mechanisms;
  • restricted access to sensitive systems;
  • ongoing monitoring and security reviews.

Despite these safeguards, no method of transmission or storage can be guaranteed to be completely secure.

7. Data retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Policy, including:

  • maintaining user accounts;
  • providing services and support;
  • complying with legal, tax, and accounting requirements;
  • resolving disputes and enforcing agreements.

When information is no longer required, it is securely deleted or anonymized.

8. Your rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:

  • access personal data we hold about you;
  • request correction of inaccurate or incomplete information;
  • request deletion of your data;
  • object to or restrict certain processing activities;
  • request data portability;
  • withdraw consent where processing is based on consent.

Requests can be submitted by contacting support@roamr.co. We may need to verify your identity before responding.

9. Cookies and similar technologies

Roamr uses cookies and similar technologies to operate the website, remember preferences, analyze usage, and improve functionality.

Further details about cookie usage and available controls are provided in our Cookie Policy.

10. International data transfers

Your information may be processed in countries outside your country of residence. Where international transfers occur, we apply appropriate safeguards to protect personal data in accordance with applicable laws.

11. Children's privacy

Roamr's services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If such data is identified, we will take steps to remove it promptly.

12. Updates to this Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our services, legal requirements, or business practices. Updates will be posted on this page with a revised "Last updated" date.

13. Contact information

If you have questions about this Privacy Policy or our data practices, you may contact us at:

  • Email: support@roamr.co
  • Address: Roamr, 123 Travel Street, London, UK